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If there is a problem with any of our Retrotouch products not listed in the general FAQ list, please contact us before returning any products.
First you need to press and hold the reset button on the face of the speaker until it makes a beep, that will clear the speaker's memory. Power of the unit, at the same time, go to your Bluetooth settings on your phone and forget the speaker once everything is powered back on reconnect.
There are a number of reasons why the Bluetooth connection is disconnecting her are the most common: interference from other devices within 2.4GHz or 5 GHz band.
Such as Microwaves, cameras.LCD displays, WiFi, and other Bluetooth devices. Too many apps open within your device, causing interruptions to service, close down unused apps. The distance between the Bluetooth ceiling speaker and device may be over 32 feet/ 10 meters, try moving closer to your speaker.
Low battery on your device, charge your device. Obstructions between device and speaker such as low interference: Wood and Glass medium interference: Bricks and Marble High interference: Plaster, Concrete, and Metal Reduce the number of Bluetooth devices in the operating area connect to a 5GHz WiFi network Update device software for lastest Bluetooth update
Please try the following: pressing the reset button on the speaker for 10 seconds to delete the connected device list. Blue led shall start to flash ready for pairing. power off the speaker for 30 seconds and turn back on. Speaker will make audible noise and blue led will start flashing waiting to connect. Flashing red light, the device has gone into safety mode. due to lighting strike, voltage spike in the circuit. Follow the 2 steps above, failing this please contact us.
Have you connected an RCA cable into the speaker from a source such as TV, if so the noise is coming from the cable, have you a shielded cable, if not, suggest buying a ground loop isolator to suppress the noise from the cable, you can find that item on our website using SKU:01276
To connect a TV to a speaker via RCA cable, you shall need a Phono (red/white) to 3.5mm jack. Having the 3.5mm jack shall allow you to adjust volume by your tv remote, if you connect phono into the TV you cannot adjust the volume.
A 210mm diameter hole is required to fit the ceiling speaker, a cutting template is supplied within the box as a guide to cutting.
The depth required is 94mm, approx 3.7".
Yes, you can connect the power supply via the supplied plug into the main socket OR connect to lighting circuit either existing ceiling rose or junction box by wiring in a single plug socket or terminating the plug to a fused spur, with a 3A rated fuse. (Make sure that the live is not connected to the switched Live otherwise the speakers will only become active when switching on lights) All electrical wiring must be done by a qualified electrician to avoid damage to the product and for your safety.
The speaker requires NO additional amplifiers, router, controllers, mainframes, all you need is within the box. Saving you space and money, Just connect power.
Yes, the passive slave speaker needs connecting to the master Bluetooth ceiling speaker, if purchased as a pair, 5m length of speaker cable is supplied. Ensure the speaker cable "+" and "-" are connected to the back of the master and slave speaker posts correctly.
Yes our bathroom rated version LBT/IP is IP44 rated for bathroom use. Do not place speaker directly above the shower unit, bath, sinks or radiators.
Yes, to meet building regulations and for your peace of mind, we always insist on this, as per instructions. You can find these on our website.volume.
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